After the OS has been installed on the computer (and all vendor.xml files deleted) Loader.exe can recognize Bold 9720 without problem. Loader.exe is another story, there is at least some good news here. BB Desktop Software would still identify Bold 9720 as "unknown device", regardless of the OS installed. (Bundle 2839), which I later upgraded to OS 7. I have recently got another Bold 9720 handset. At this point it is just speculation but an image file of 9720 missing in Device folder seems to confirm this: you have installed the last version of the OS? Maybe thurask can help you. It seems that by then all DM updates had been discontinued and BB 9720 was left out unsupported. Last edited by Lex24 05-25-19 at 09:26 AM.īB 9720 is the last BBOS device and was released in August of 2013, a few months after the release of Q10 and Z10. At this point it is just speculation but an image file of 9720 missing in Device folder and no mention of 9720 in DeviceCharacteristics.xml (in the same folder) seem to confirm this: The PIN is actually recognized but Backup and Restore buttons are grayed out: īB Desktop Software v7.1.0.41 (Bundle 42)īB 9720 is the last BBOS device and was released in August of 2013, a few months after the release of Q10 and Z10. Desktop Software v7.1.0.41 (Bundle 42) has no problem connecting to BB 88 but identifies 9720 as "unknown device".
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